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Support Renewals

Product Early Renewal Late Renewal
PassionORM Professional
(€ 199 per developer)
€ 80 € 90
PassionORM Enterprise
(€ 7000 site license)
€ 3250 € 3500

There are 2 renewal options depending on when you renew — Early Renewal is a renewal made in the period of two months prior to the subscription expiration date. Late Renewal is a renewal made after the subscription expiration date, but not more than 2 months past the expiration. 2 months after the license expired you will need to acquire a new license.

In "My Account" you will be able to monitor your subscription expiration date.

Consultancy

PassionITe makes available expert help to companies. You need to check your concept is future-proof, that your database design is correct, how to improve your project architecture or simply to get a project reviewed, these are some of the objectives passionITe can help you achieve.

What we can do:



 

Video Tutorials
videos
Sit back and learn

Customer Speaks

The level of responsiveness and support both through sales and on the forum has been excellent. Aside from having a quality product your company definitely has an excellent team to back it and to be honest that has sealed the deal for me.

Patrick Dijkman
Project Manager
(Banking sector)





Support Comparison

Features Free product
limited support
Professional license
Premium support
Enterprise license
Platinum support
Web based

Web based support on trial versions of the product only addresses product related support issues. Development licenses come with priority web-based support. Product related issues mean any bug report, any installation and specific usage questions.

passionORM Express users need to register to receive product based support.

Web based (High Priority)

Web-based or email support is available for all our licensed and registered users.

Installation, Configuration Support

Whatever your licenses we provide you with the basic access to Installation and Configuration Support.

Bug Report

All passionORM licenses include a complimentary support package. passionORM Express free edition requires that you register to get access to product related support.

Functional Usage

PassionITe has a strong product roadmap and releases major updates regularly. By purchasing a license with Subscription you are eligible to receive all major version updates released within 1 year from the purchase date.

Troubleshooting

Full C# or VB.net code sample in the response.

Swift Phone Support

All issues addressed by senior support engineers, swift access to booking of an engineer on the phone.

Depending on your license type you might be eligible to a certain number of hours of Swift Phone Support.


8 hours incl.
Consultancy Discount

Discount on consultancy services is only available to passionORM registered licensed users, the discount levels depend on your license type. Developer licenses with valid premium support get 10% discount, while Enterprise licenses get 20% discount.

Discount
10%
Discount
20%
Swift Phone Support Price

Swift Phone Support is a paid service available to everyone. Your license determines your discount level.

€ 100
per hour
€ 90
per hour
€ 80
per hour
Project Consultancy (Phone)

Whether you are building a project with passionORM or without, if you require guru-level consultancy help to unblock or check project plans, we offer this as an independent service feature.

€ 250
per hour
€ 225
per hour
€ 200
per hour
Project Consultancy (On-site)

IT architecture, development strategy, project based consulting. You need a guru-level consultant on site, we provide an easy way to book the right person for you.

€ 5000
per day
€ 4500
per day
€ 4000
per day